Delete your account
RoshooChat by Navas Labs
You can ask us to delete your RoshooChat account and the data that goes with it at any time.
How to ask
- Email care@navaslabs.com from the email address you sign in with, with the subject “Delete my RoshooChat account”. Or ask your company’s administrator, who can ask us for you.
- We reply to confirm it’s you, and let your company’s administrator know, since the account belongs to your company.
- Within 30 days of confirming, we delete your account and tell you it’s done. You’re signed out everywhere as soon as we start.
What we delete
- Your name, email address and password.
- Your conversations: your questions, attachments and the assistant’s answers.
Copies in our encrypted backups expire on their own within 90 days.
What we keep
Records of changes made to your company’s Rent Manager account, including who proposed and approved them, and usage totals. These are your company’s business records, so we keep them for as long as your company uses RoshooChat, and delete them when it leaves. Anything already saved in Rent Manager itself belongs to your company and stays there.
Just want to delete conversations?
You don’t need to close your account. Swipe a conversation in the app’s list to delete it, or delete it in the web app. See our privacy policy for everything the service keeps and why.