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RoshooChat accounts are created by your company’s administrator; there’s no self sign-up. If you don’t have an account, ask your administrator. Sign in with the same email and password you use for the web app.

Your company administrator can reset it for you. Once you’re signed in, you can change it yourself in the web app from the account menu.

• Check that RoshooChat has permission to use the microphone (and, on iPhone and iPad, speech recognition) in your device’s Settings.
• On Android, speech recognition comes from Google. The first time, your phone may offer to download a speech pack; accept it so dictation works offline.
• Your words appear in the message box first. Nothing is sent until you tap Send.

That’s by design. Changes the assistant suggests, like a new work order, wait until a manager approves them. Managers can approve or reject them under Approvals in the app or in the web app’s Approval Center.

If your connection drops while an answer is arriving, the app keeps what came through and offers to ask again. It never resends a question on its own.

Swipe a conversation in the list to delete it, or delete it in the web app. To delete your account, see Delete your account.

See our privacy policy for what the service keeps and why.